Privacy policy
This Privacy Policy describes how www.winetools.com.my (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at oneexcelglobal@gmail.com or by mail using the details provided below:
One Excel Global Sdn Bhd, 5-G JALAN MATAHARI Z U5/Z Bandar Pinggiran Subang, 40150 Shah Alam, Malaysia
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site
- Order information
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, eWallet, FPX ), email address, and phone number.
- Customer support information
- Purpose of collection: business shipping and support
- Source of collection: www.winetools.com.my
- Disclosure for a business purpose: to provide customer support.
- Personal Information collected: to provide customer support.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you
- Disclosure for a business purpose: to provide customer support.
- Personal Information collected: to provide customer support.
Minors (Under 18 years old)
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies
Cookies Necessary for the Functioning of the Sites
| Name | Function | Duration |
|---|---|---|
| _Brochure_session | Used in connection with browsing through site. | - |
| checkout | Used in connection with Pay checkout on shop.app. | 3w |
| signed_in | Used in connection with Shop login. | 1y |
| user | Used in connection with Shop login. | 1y |
Reporting and Analytics
| Name | Function |
|---|---|
| _landing_page | Tracks landing pages. |
| _orig_referrer | Tracks landing pages. |
| _s | Shopify analytics. |
| _session_id | Shopify analytics |
| _shopify_s | Shopify analytics. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_uniq | Shopify analytics. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
| *_assignment | Shopify analytics |
| ab_test_* | Shopify analytics. |
| cart_sig | Shopify analytics. |
| ki_r | Shopify analytics. |
| ki_t | Shopify analytics. |
Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:
Cookies Necessary for the Functioning of the Sites
| Third Party | Description | Privacy Policy |
|---|---|---|
| Cloudflare | Shopify uses Cloudflare Network as a Service for edge routing. | https://www.cloudflare.com/privacypolicy/ |
Reporting & Analytics
| Third Party | Description | Privacy Policy |
|---|---|---|
| Alexa Metrics | We use Alexa Metrics to help measure how users interact with our websites. | https://www.alexa.com/help/privacy |
| Bizible | We use Bizible to help measure how users interact with our websites. | https://documents.marketo.com/legal/privacy/ |
| Bugsnag | We use Bugsnag to help us troubleshoot and fix issues with our websites. | https://docs.bugsnag.com/legal/privacy-policy/ |
| Chartbeat | We use Chartbeat to help measure how users interact with our websites. | https://chartbeat.com/privacy/ |
| Crazy Egg | We use Crazy Egg to help measure how users interact with our websites. | https://www.crazyegg.com/privacy |
| Datadog RUM | We use Datadog RUM to help measure how users interact with our websites. | https://www.datadoghq.com/legal/privacy/ |
| DC Analytics | We use DC Analytics to help measure how users interact with our websites. | https://dcanalytics.dcmn.com/privacy-policy |
| Facebook Pixel | We use Facebook Pixel to help measure how users interact with our websites. | https://www.facebook.com/privacy/explanation |
| Fullstory | We use Fullstory to help measure how users interact with our websites. | https://www.fullstory.com/legal/privacy/ |
| Google Analytics | We use Google Analytics to help measure how users interact with our websites. | https://policies.google.com/privacy |
| Google Tag Manager | We use Google Tag Manager to help manage analytics vendors. | https://policies.google.com/privacy |
| Hotjar | We use Hotjar to help measure how users interact with our websites. | https://www.hotjar.com/legal/policies/privacy |
| iSpot | We use iSpot to help measure how users interact with our websites. | https://www.ispot.tv/terms-of-service |
| KissInsights | We use KissInsights to help measure how users interact with our websites. | https://signin.kissmetrics.com/privacy/ |
| LinkedIn Insight Tag | We use LinkedIn Insight Tag to help measure how users interact with our websites. | https://www.linkedin.com/legal/privacy-policy |
| New Relic | We use New Relic to help measure how users interact with our websites. | https://newrelic.com/termsandconditions/privacy |
| Optimizely | We use Optimizely to help us test improvements or changes to our websites. | https://www.optimizely.com/privacy/ |
| Pinterest Analytics | We use Pinterest Analytics to help measure how users interact with our websites. | https://policy.pinterest.com/privacy-policy |
| Segment | We use Segment to help measure how users interact with our websites. | https://segment.com/legal/privacy/ |
| Snapchat | We use Snapchat to help measure how users interact with our websites. | https://snap.com/privacy/privacy-policy |
| Speedcurve Lux | We use Speedcurve Lux to help measure how users interact with our websites. | https://speedcurve.com/terms/ |
| Taboola | We use Taboola to help measure how users interact with our websites. | https://www.taboola.com/policies/privacy-policy |
| Tealium | We use Tealium to help manage analytics vendors. | https://tealium.com/privacy/ |
| TikTok | We use TikTok to help measure how users interact with our websites. | https://www.tiktok.com/legal/privacy-policy?lang=en |
| We use Twitter to help measure how users interact with our websites. | https://twitter.com/en/privacy | |
| Yelp Audience Platform | We use Yelp to help measure how users interact with our websites. | https://terms.yelp.com/privacy/en_us/20200101_en_us/ |
Advertising
| Third Party | Description | Privacy Policy |
|---|---|---|
| Microsoft Advertising | We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites. | https://privacy.microsoft.com/en-ca/privacystatement |
| Drift | We use Drift to help us with conversational marketing to customers while they visit our websites. | https://www.drift.com/privacy-policy/ |
| Facebook Custom Audiences | We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. | https://www.facebook.com/policy.php |
| We use Google Ads to deliver targeted advertisements to individuals who visit our websites. | https://policies.google.com/privacy | |
| Hubspot | We use Hubspot to manage our relationships with our customers. | https://legal.hubspot.com/privacy-policy |
| Intercom | We use Intercom to manage our relationships with our customers. | https://www.intercom.com/terms-and-policies#privacy |
| Marketo | We use Marketo to manage our relationships with our customers. | https://documents.marketo.com/legal/privacy/ |
| Outbrain | We use Outbrain to deliver targeted advertisements to individuals who visit our websites. | https://www.outbrain.com/privacy |
| Quora | We use Quora to deliver targeted advertisements to individuals who visit our websites. | https://www.quora.com/about/privacy |
| We use Reddit Ads to deliver targeted advertisements to individuals who visit our websites. | https://www.reddit.com/help/privacypolicy | |
| SourceKnowledge | We use SourceKnowledge to deliver targeted advertisements to individuals who visit our websites. | http://www.sourceknowledge.com/privacy |
| Yahoo Japan Ads | We use Yahoo Japan Ads to deliver targeted advertisements to individuals who visit our websites. | https://about.yahoo.co.jp/common/terms/ |
Social Media & Content
| Third Party | Description | Privacy Policy |
|---|---|---|
| Disqus | We use Disqus to provide commenting capabilities on posts on our websites. | https://help.disqus.com/terms-and-policies/disqus-privacy-policy |
| Facebook Connect | We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. | https://www.facebook.com/policy.php |
| Gravatar | We use Gravatar to allow visitors to our websites to create avatars. | https://en.gravatar.com/site/privacy |
| We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. | https://twitter.com/en/privacy | |
| Wistia | We use Wistia to display video content. | https://wistia.com/privacy |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority:
Last updated: 18 Aug 2022