Frequently Asked Questions

What warranty do your wine chillers and cigar humidors come with?

Each cabinet comes with a 1-year warranty, including the compressor, counted from the date on your Delivery Order (D.O.). Please keep your D.O. as proof of the warranty start date.

What is not covered by the warranty?

The warranty does not cover wear-and-tear items, or failures caused by misuse, abuse or human error, such as mishandling, improper use, accidental damage, or unauthorised repair or modification.

How do I make a warranty claim?

Contact us on WhatsApp or by e-mail with your order number, a copy of your D.O., and a short description, photo or video of the issue. Our team will check the claim and advise you on the next steps.

Where do you deliver?

We deliver throughout Malaysia. Orders to West Malaysia travel by land transport. Delivery to Sabah, Sarawak and Labuan is quoted separately and may travel by sea. International delivery to South East Asia, Australia and New Zealand is available on request.

How long does delivery take?

Orders are processed within 3 to 5 business days after your order confirmation. Land delivery usually takes 3 to 8 business days, and sea delivery to East Malaysia usually takes 15 to 30 business days.

How is a cabinet delivered?

Deliveries are made between 9am and 6pm on business days. For larger items, the transporter contacts you one day ahead to arrange delivery. Delivery is to your doorstep on the ground floor where the lorry unloads; carrying items beyond the ground floor is not included.

Can I collect my order myself?

Yes. Free pickup from our Shah Alam store is available by arrangement, on weekdays from 10am to 5pm. We will e-mail you when your order is ready, usually within 2 to 5 business days.

What does “Pre-order” mean?

For pre-order models, please send us an inquiry first. We will confirm availability and delivery timing before you make any payment.

How can I pay?

Prices are in Ringgit Malaysia (RM). Payment is made securely online through Billplz at checkout.

Can I return or exchange an item?

If there is any problem with your order, please contact our support team and we will advise you on the next steps.

How do I contact you?

WhatsApp: 014-3309023 (WhatsApp only). E-mail: support@winetools.com.my. Address: One Excel Global Sdn Bhd, 42-G Jalan Uranus AK U5/AK, Taman Subang Impian, 40150 Shah Alam, Selangor, Malaysia.